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The state-owned gambling organisation, Singapore Pools, has shifted away from its legacy operations to become a digitally empowered business. The CEO, Yeo Teck Guan, explains why a blanket ban on gambling is not the best approach – as it would drive illegal activities underground and put more money in the pockets of triads and illegal bookkeepers. He also discusses the COVID-19 crisis and change management challenges.
In addition to being an operator of Singapore’s largest lottery, SGP Pools has a strong social-giving initiative. Through their partnership with Kreta Ayer-Kim Seng Citizens Consultative Committee Community Development and Welfare Fund, they have donated to the Child Development Accounts of 350 low-income households in Singapore. The organisation also supports charities by digitising their operations through the iShine Cloud platform. So far, they have onboarded 31 charities with 1,512 users and intend to scale the solution to support more of them in the future.
The company is also empowering non-profit organisations by streamlining their sponsorship applications and enabling them to use learning assets. This is part of their wider initiative to support social service professionals by providing them with affordable workspaces and IT solutions. The initiative has helped them achieve tangible results with 20 process improvement projects and is expected to help dozens more charities in the near future.
While the government’s crackdown on illegal gambling has been effective in decreasing the number of cases, it has also created a dangerous situation for legitimate operators and the citizens who depend on them for their livelihoods. Despite this, the country’s leaders believe that a blanket ban on betting is not the best approach, as it will only push these activities underground and create an unsafe environment for Singaporeans who want to place their bets.
With the COVID-19 crisis causing a global spike in data demand, unlocking additional capacity is a priority for all businesses today. For this reason, the Singapore Pools CEO Yeo Teck Guan explains why he has been taking steps to strengthen his teams’ cybersecurity awareness and training. With older staff now working remotely, this has been an especially important focus for the organisation. They have been conducting regular anti-phishing campaigns and re-educating their teams to be more aware of the risks involved. This is crucial to their success as they make the transition from a legacy organisation to a digitally empowered business.