In Singapore, people can bet on a variety of sports and lottery games to win prizes. This activity has gained popularity in the country and is now accessible to anyone with a smartphone or internet connection. The gambling industry in Singapore is regulated and monitored by the government. Singapore Pools is one of the leading operators of gambling in the country and offers a wide range of lottery games, sports betting, and casino games. The company also supports several community programmes and projects through its revenue generated from gambling activities.
The company’s story began in the 1960s when the Singapore government decided to legalize and regulate gambling to combat illegal gambling activities. It also wanted to ensure that the surplus revenue from gambling would be channeled back into community development initiatives and not into the pockets of criminal syndicates. Singapore Pools was established in 1968 to meet this objective and is a wholly owned subsidiary of the Tote Board, a statutory board that reports to the Ministry of Finance.
With more than 300 branches and authorized retail outlets, Singapore Pools offers a variety of gaming options to its customers. These include Toto, 4D and Singapore Sweep. Each game has different prize structures and potential winnings, so there’s something for everyone. In addition, the company also supports sporting initiatives to help promote a healthy lifestyle in the community.
For the past two decades, Singapore Pools has been committed to promoting responsible gambling and encouraging its customers to gamble responsibly. It has achieved the highest global level of certification (Level 4) in the World Lottery Association’s Responsible Gaming Framework and is an advocate for Responsible Gaming in the region. The organization is also active in conducting forums and working closely with the National Crime Prevention Council to dovetail responsible gambling messaging into anti-illegal gambling messages.
To support its mission, Singapore Pools is focused on transforming its customer touchpoints and moving toward a digital future. To do so, the company has embraced technology solutions that allow for rapid response and agile operations. In particular, it has implemented Oracle Cloud Observability and Management to improve its ability to detect issues quickly and optimize resources in real time.
The solution has significantly improved the security and availability of its critical applications, enabling it to run at maximum capacity with minimal disruption. Moreover, the company has reduced troubleshooting times for its systems to minutes, compared with hours previously. During the COVID-19 crisis, this was especially important. To keep achieving its goals, Singapore Pools will continue to use Oracle Cloud Observability and Management to automate monitoring and analysis of its IT infrastructure and reduce the risk of security breaches. It will also explore additional cloud-native capabilities to scale up its IT infrastructure and better manage the ever-changing demands of its business.